Website Privacy Policy

Last updated: 18th September 2026

1. Introduction

This privacy policy explains how personal information is collected, used and protected when you visit or interact with https://jgroupglazing.co.uk/.

For the purposes of UK data protection law, the organisation operating the Cut My Glass website is the data controller of the personal information collected through the website.

If you have any questions about this privacy policy or how your personal information is handled, please contact:

Email: enquiries@jgroupglazing.co.uk
Website: https://jgroupglazing.co.uk/

2. Personal Information We Collect

We may collect personal information when you use the website, place an order, create an account, request a quotation, submit an enquiry or otherwise contact us.

This information may include:

  • Your name

  • Your email address

  • Your telephone number

  • Your billing and delivery addresses

  • Your account login details

  • Information about your order, including product specifications, measurements and customisation requirements

  • Payment and transaction information

  • Details provided through contact forms, quotation forms or customer service enquiries

  • Communications between you and us

  • Your marketing preferences

  • Your IP address

  • Your browser type, device type and operating system

  • Information about how you use and navigate the website

  • Cookie identifiers and similar technical information

Payment card details are normally processed securely by the payment provider used during checkout. We do not usually receive or store your complete payment card details.

Please do not submit sensitive personal information through the website unless it is specifically requested and necessary.

3. How We Collect Your Information

We may collect personal information:

  • Directly from you when you complete a form, create an account, place an order or contact us

  • Automatically when you browse the website, through cookies and similar technologies

  • From payment processors, delivery providers and other service providers involved in completing your order

  • From third party platforms when you choose to contact or interact with us through those services

4. How We Use Your Information

We may use personal information collected through the website to:

  • Process and fulfil orders

  • Take and manage payments

  • Deliver products to the address you provide

  • Provide order confirmations and delivery updates

  • Create and manage customer accounts

  • Prepare quotations

  • Respond to enquiries and provide customer support

  • Communicate with you about an order, enquiry or service request

  • Maintain appropriate transaction and customer service records

  • Prevent fraud, misuse and other security threats

  • Operate, maintain and improve the website

  • Understand how visitors use the website

  • Diagnose technical problems

  • Comply with legal, accounting and regulatory obligations

  • Send marketing communications where we have an appropriate lawful basis to do so

We will not sell your personal information.

5. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information. Depending on the circumstances, we may rely on:

Contract

We may process your information when this is necessary to provide a quotation, process an order, take payment, arrange delivery or otherwise fulfil a contract with you.

Legitimate interests

We may process information where this is necessary for our legitimate business interests, provided those interests do not override your rights. This may include responding to enquiries, improving the website, preventing fraud and maintaining website security.

Consent

We may rely on your consent for certain marketing activities and for nonessential cookies. You may withdraw your consent at any time.

Legal obligation

We may process and retain certain information where this is necessary to comply with legal, tax, accounting or regulatory requirements.

6. Online Orders and Payments

When you place an order through the website, we collect the information needed to process the order, arrange payment, manufacture or prepare the requested products and complete delivery.

Payments may be handled by an independent payment provider. The payment provider will process your information in accordance with its own privacy policy and security procedures.

We may share relevant information with delivery companies, manufacturers, suppliers or service providers where this is necessary to fulfil your order.

7. Customer Accounts

If the website allows you to create an account, your account information may be used to:

  • Identify and authenticate you

  • Store your contact and delivery details

  • Display your order history

  • Manage your preferences

  • Make future transactions easier

You are responsible for keeping your login details confidential. Please contact us if you believe your account has been accessed without permission.

8. Contact Forms and Enquiries

When you submit an enquiry, quotation request or contact form, we use the information you provide to respond to you and manage your request.

We may retain correspondence where necessary to provide customer service, maintain appropriate records, resolve disputes or establish, exercise or defend legal claims.

9. Cookies

The website uses cookies and similar technologies. Cookies are small files stored on your device when you visit a website.

Cookies may be used to:

  • Enable essential website functions

  • Keep products in your shopping basket

  • Support checkout and account features

  • Remember your preferences

  • Maintain website security

  • Measure website performance

  • Understand how visitors use the website

  • Support advertising or marketing features, where applicable

Strictly necessary cookies may be placed without consent because they are required for the website to function or to provide a service you have requested.

Nonessential cookies, including analytics, advertising and certain third party cookies, should only be placed after you have provided consent through the cookie banner.

You can accept, reject or manage nonessential cookies using the controls provided by the cookie banner. You may also be able to control cookies through your browser settings. Blocking some cookies may affect the way the website functions.

For more detailed information about the cookies used on the website, their purposes and how long they remain on your device, please refer to the cookie settings or cookie information available through the website.

10. Website Analytics

Where you consent, analytics services may collect information about how you use the website. This may include the pages you visit, how long you spend on the website, your general geographic area, your device type and how you arrived at the website.

This information helps us understand website performance and improve the experience provided to visitors.

Analytics providers may process information on our behalf or act as separate data controllers, depending on the service used.

11. Marketing Communications

We may send marketing emails where you have provided consent or where another lawful basis permits us to do so.

You can unsubscribe at any time by:

Unsubscribing from marketing will not prevent us from sending essential messages relating to an order, account or enquiry.

12. Who We Share Information With

We may share personal information with trusted organisations that help operate the website and provide its services, including:

  • Website hosting and maintenance providers

  • Payment processors

  • Delivery and courier companies

  • Manufacturers and suppliers involved in fulfilling an order

  • Email and customer communication providers

  • Analytics and cookie management providers

  • IT and security providers

  • Professional advisers, such as accountants or legal advisers

  • Government bodies, regulators, courts or law enforcement agencies where required by law

Service providers are only given the information reasonably required to perform their services and are expected to protect it appropriately.

13. International Data Transfers

Some website service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place. These safeguards may include an adequacy decision, approved contractual protections or another transfer mechanism permitted under UK data protection law.

14. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may vary depending on:

  • The nature of the information

  • Whether an order was placed

  • Customer service requirements

  • Legal, accounting and tax obligations

  • The need to prevent fraud

  • The possibility of a complaint or legal claim

Order and transaction records may be retained for the period required by applicable tax, accounting and legal requirements.

Enquiry information that does not lead to an order will normally be deleted or anonymised when it is no longer required.

15. How We Protect Your Information

We use reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, loss, misuse or disclosure.

These measures may include secure website connections, access controls, software updates, backups, monitoring and the use of trusted service providers.

No internet transmission or storage system can be guaranteed to be completely secure. You should avoid sending confidential information through an unsecured channel.

16. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • Request access to the personal information held about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information

  • Request restriction of processing

  • Object to certain processing

  • Request the transfer of information you provided to another organisation

  • Withdraw consent at any time where processing is based on consent

  • Object to direct marketing

  • Raise a concern about how your information is being used

These rights are not absolute and may be subject to legal exemptions.

To exercise any of these rights, contact enquiries@jgroupglazing.co.uk. We may need to request information to confirm your identity before responding.

17. Complaints

If you have concerns about how your personal information has been handled, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office.

Information Commissioner’s Office
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

18. External Links

The website may contain links to websites operated by other organisations. We are not responsible for the privacy practices, security or content of external websites.

You should read the privacy policy of any external website you visit.

19. Children’s Privacy

The website is not intended to collect personal information directly from children. If you believe that a child has submitted personal information through the website without appropriate permission, please contact us so that the information can be reviewed and, where appropriate, deleted.

20. Changes to This Policy

We may update this privacy policy when the website, its services or applicable legal requirements change.

The latest version will be published on this page and the date at the top of the policy will be updated.